Privacy policy

Your privacy matters

The Cool Cabin ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This policy explains what we collect and how we use it.

Information we collect When you visit thecoolcabin.com or place an order, we may collect your name, email address, shipping and billing address, phone number, and order details. Payment information is processed securely by our payment providers — we never see or store your full card details. We also automatically collect device and browsing data (such as IP address, browser type, and pages viewed) through cookies and similar technologies.

How we use your information We use your information to process and deliver your orders, communicate with you about your order, provide customer support, prevent fraud, improve our store and products, and — only with your consent — send you marketing emails you can opt out of at any time.

How we share your information We share information only as needed to run our business: with our trusted third-party logistics and fulfillment partners to deliver your order, with payment processors (PCI-DSS certified) to handle transactions, with our platform provider Shopify, and with analytics and advertising partners (such as Google and Meta) to reach customers who've shown interest in our products. We do not sell your personal information.

Cookies We use cookies to keep your cart working, understand how our store is used, and improve your experience. You can control cookies through your browser settings.

Data retention We keep your information only as long as needed to fulfill orders and meet legal and tax requirements (transaction records are typically kept up to 7 years). You may request deletion at any time, except where we're legally required to retain records.

Your rights Depending on where you live (including under GDPR and CCPA), you may have the right to access, correct, delete, or port your personal data, or opt out of marketing. To make a request, email hello@thecoolcabin.com and we'll respond within 30 days.

Security We use reasonable measures, including SSL encryption, to protect your data. No method of transmission over the internet is 100% secure, but we work hard to safeguard your information.

Children's privacy Our site isn't directed to children under 13, and we don't knowingly collect their information.

Contact Questions about your privacy? Email hello@thecoolcabin.com.