Shipping policy

How we ship Every order is prepared and delivered through our network of trusted third-party logistics and fulfillment partners, chosen for quality and reliability.

Order processing Orders are processed within 1–3 business days after payment. You'll get a confirmation email when your order is placed, and a tracking number once it ships.

Delivery estimates Estimated delivery is 7–15 business days after processing, depending on your location. These are estimates, not guarantees — carriers, customs, weather, or peak seasons can occasionally add time. We'd rather be honest with you than promise something we can't control.

Tracking As soon as your order ships, we'll email you a tracking link. Tracking can take a few days to start updating.

Shipping costs Any shipping cost (or free shipping, where offered) is shown at checkout before you pay — no surprise fees.

International orders, duties & taxes For international deliveries, any customs duties, taxes, or import fees charged by your country are the customer's responsibility and are not included in our prices or shipping charges.

Wrong or incomplete addresses Please double-check your shipping address at checkout. We can't be responsible for orders sent to an incorrect address. If a package is returned to us due to a wrong address, we'll reach out to arrange reshipment (additional shipping may apply).

Lost or stuck packages If your tracking hasn't moved or your order seems lost, email hello@thecoolcabin.com and we'll personally help you sort it out.